Using SQC in Petroleum Services
Network administrators are able to create user accounts for any staff member involved in the service delivery process. This includes supervisors, operations managers, service technicians, administration, and more.
Each user account is given access to their own personalized dashboard, pending/completed assignments, and notifications.
Sites are created to organize your various gas station locations. You can organize them by location and contact information so that assignments are attached to the appropriate site.
Checklists and Question Types:
The question types module allows for the creation of question formats for use in checklists. To get the most reliable responses, questions should be framed in a way that evokes a clear, non-subjective answer.
Numerous types of questions are supported to fit any situation. True/False and Multiple Choice minimize subjectivity in responses. Additional comment boxes and picture attachments allow technicians to explain/show reasoning for a negative question response (ie. ‘False’).
Checklists are customizable to your exact company requirements. Common checklists in petroleum services include routine quality inspections of downstream or upstream sites. Example questions on a routine inspection checklist could include: ‘are tanks free of any visible leaks’, or ‘are the site emergency stop buttons fully functional?’
The assignment module gives you the option to assign checklists on a recurring interval, or create a one off assignment. Customers may request a service, such as fuel dispenser meter calibration, to be completed every six months. In this case a recurring assignment is ideal to streamline your scheduling workflow.
In the case of a one off assignment, customers will require specific maintenance services on broken pieces of equipment. This scenario requires just a single assignment to be created for a specified repair technician.
Completion policies are a set of rules that define which users are alerted when an assignment is complete. For example, a completed leak detection service is set to alert the technician’s supervisor or operations manager and send a report of the checklist responses for review of the results.
Escalation policies are put in place to send alerts to specific users when assignments are late. There are fields to decide whether you would like the notification to be sent to the assignee before it escalates to supervisors and managers.
Exception policies are another set of rules that alert specific users when a problem is indicated on an assignment (ie. a ‘False’ response to a question). In the case of a ‘False’ response to the ‘are the tanks free of any visible leaks,’ an alert with the attached checklist is automatically sent to the customer so they know additional maintenance service is required.