Using SQC in the Downstream Sector
As a manager or owner, you will create user accounts for all employees and service providers involved in your quality management processes. This may include supervisors, maintenance, pump attendants, service technicians, cashiers, and more. Each user will have access to an account where they can view their own personalized dashboard, pending/completed assignments, and notifications.
Sites are created to organize your various gas station locations. You can organize them by location and contact information so that assignments are attached to the appropriate site.
Checklists and Question Types:
Question types are developed before a checklist is created. To get the most reliable results, questions are framed in a way that gives a clear, non-subjective answer. SQC supports True/False and Multiple Choice to help you maintain consistency across multiple users. Text and picture attachment boxes are also an option for users to explain or show any problems that arose during inspections.
Checklists are customizable to your exact company requirements. Common checklists used for gas station quality control are weekly forecourt inspections or incident reports. Weekly inspections are assigned to a pump attendant or other on-site staff with questions including: are nozzles free of any visible leaks, or is the dispenser certification expiration date more than 2 months from now? Pump attendants select True or False based on their inspection. If the answer is false, there is the option to write a brief explanation as to why it failed the inspection and attach a picture showing the leak or expired certificate.
Depending on the checklist, assignments are scheduled on a custom interval. In the case of the weekly inspection checklist, it would be set to recur every week to the same user or group of users. In the case of an incident report, checklists would be assigned as a one-time occurence to the users involved.
Completion policies alert assigned users when an assignment is complete. Weekly inspections can be customized to alert service or maintenance technicians. Incident reports can be scheduled to alert supervisors or managers. Each alert attaches a link to the completed checklist for review of the results.
Escalation policies send alerts to assigned users when assignments are late. You are able to customize whether it alerts the assignee before it is sent to the supervisor or manager.
Exception policies alert specific users when a problem is indicated on an assignment. In the case of a “False” response to nozzles being free of leaks, an alert with the attached checklist can be automatically sent to a service technician or maintenance so they can take corrective action.